Free Download Service Management Made Simple, by Gregory J. Marchand

Free Download Service Management Made Simple, by Gregory J. Marchand

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Service Management Made Simple, by Gregory J. Marchand

Free Download Service Management Made Simple, by Gregory J. Marchand

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About the Author

Greg Marchand has over 25 years of unique experience in the automotive industry. Greg began his career as an independent shop owner before becoming a dealership technician, assistant service manager, college professor, Toyota Service Development Consultant, and owner of Automotive Aftermarket Training, Inc. Greg holds an undergraduate degree in Automotive Technology and an MBA in Organizational Sustainability. Greg is currently certified as an ASE Master Technician, Toyota Master Diagnostic Technician, and is an ATTP Certified Instructor. Greg is a regular contributor to Examiner.com as the Boston Auto Repair Writer. You can read Greg's contributions by visiting www.examiner.com/diy-mechanic-in-boston.

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Product details

Paperback: 220 pages

Publisher: CreateSpace Independent Publishing Platform (January 4, 2012)

Language: English

ISBN-10: 1466214422

ISBN-13: 978-1466214422

Product Dimensions:

6 x 0.5 x 9 inches

Shipping Weight: 13.9 ounces (View shipping rates and policies)

Average Customer Review:

3.9 out of 5 stars

10 customer reviews

Amazon Best Sellers Rank:

#423,390 in Books (See Top 100 in Books)

It's the little things, that is where this book shines. The author doesn't go too deep into the subjects, but gives you an overview and practical advice that is necessary to becoming a well respected shop with high customer retention. If your reading this review then your like me, looking for a few more pieces of the automotive shop management puzzle. It is worth reading. The book focuses more on practical advice that will help you shape your overall business strategy.

This book is great for anyone interested in service management. It gives very good insight to many issues that could be road blocks in the flow of a shop. I recommend this book.

Decent book but the information is lacking. I don't feel I learned anything from it as it seemed as if it contained overall general knowledge. May be a good book for someone with no experience in the automotive industry?

I enjoyed the book. A good guide for new shop owners or a student looking for guidance. I gave it 4 stars due to some repetition. As a new service writer it was a good read.

As a new manager it is important to me to know the industry and how to cope with change. Service management made simple was a great read and provided me with several useable tools. This is not your run of the mill book, it is really full os usefull knowledge.

Simple to understand and to grasp key concepts. This is a good read for someone who is looking for a benchmark in the industry and to understand the basics on how to run a shop.

Does not seem to be written by someone with a wealth of experience, very shallow information, just scratches the surface with some suggestions. Not detailed, very dissapointed.

Nothing really earth shattering, but solid down to earth info on the foundational pieces needed to run a successful auto service business delivered in an easy to understand format.

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